Privacy Policy

1. Identity of the Data Controller

The data controller responsible for personal information collected through this website is Pelxode, with offices at Pdte Errázuriz 3202, of 1, Santiago, Chile. You can contact us at info@pelxode.com or by telephone at +56 2 2632 0281.

2. Applicable Legal Framework

This Privacy Policy is governed by Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada), as amended, and any applicable regulations issued by Chilean authorities. We are committed to handling personal data in accordance with the principles of lawfulness, purpose limitation, data minimization, accuracy, and security established by Chilean law.

3. Personal Data We Collect

We collect personal data only when you voluntarily provide it to us through the contact form on this website. The data collected may include:

• Full name
• Email address
• Telephone number
• Building name or address (if provided)
• The content of your message or inquiry

We do not collect sensitive personal data as defined under Chilean law. We do not collect data from minors under 14 years of age. If you believe a minor has submitted data through our form, please contact us immediately so we can delete it.

We also collect non-personal technical data through cookies and similar technologies, as described in our Cookie Policy.

4. Purposes of Data Processing

We use the personal data you provide exclusively for the following purposes:

• To respond to your inquiry about our parking optimization consultancy services
• To schedule consultations or site visits if requested
• To communicate with you about the status of a pending inquiry

We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent, or transfer your personal data to third parties for their own commercial purposes.

5. Legal Basis for Processing

The legal basis for processing the personal data you submit through our contact form is your consent, expressed by voluntarily submitting the form and accepting this Privacy Policy. You may withdraw your consent at any time by contacting us at the details provided in Section 1.

6. Data Retention

We retain personal data submitted through the contact form for as long as necessary to respond to your inquiry and for a reasonable period thereafter in case of follow-up questions, and in any event no longer than is required under applicable Chilean law. If you request deletion of your data, we will comply within a reasonable timeframe unless we are required by law to retain it.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Disclosure to Third Parties

We do not share your personal data with third parties except in the following limited circumstances:

• With service providers who assist us in operating this website (such as hosting providers), subject to confidentiality obligations
• When required by applicable law, court order, or governmental authority
• To protect the rights, property, or safety of Pelxode or others

9. Your Rights

Under Chilean Law No. 19.628, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Oppose the processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at info@pelxode.com. We will respond within a reasonable timeframe.

10. Cookies

This website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.

12. Contact

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us at:

Pelxode
Pdte Errázuriz 3202, of 1, Santiago, Chile
Email: info@pelxode.com
Phone: +56 2 2632 0281